Refund Policy

HostBring offers a free trial period on select hosting plans, allowing you to evaluate our services before committing to a paid plan. The free trial includes the following terms:

• The trial period duration varies by plan and is specified at the time of sign-up.
• No payment information is required to start a free trial.
• Free trial accounts have the same features as the corresponding paid plan, subject to reasonable resource limits.
• At the end of the trial period, you may upgrade to a paid plan to continue using the services. If you do not upgrade, your trial account and associated data may be deleted after a grace period of 7 days.
• Free trials are limited to one per client. Abuse of the free trial system (e.g., creating multiple accounts) may result in account termination.

This guarantee is subject to the following conditions:

• The guarantee applies only to first-time purchases of eligible hosting plans.
• The refund request must be submitted within 30 days of the initial purchase date.
• The guarantee applies to the hosting service fee only. Domain registrations, setup fees, SSL certificates, and any add-on services are excluded.
• The guarantee does not apply to plan renewals, upgrades, or downgrades.
• Accounts terminated for violation of our Terms of Service or Acceptable Use Policy are not eligible for the money-back guarantee.

Beyond the 30-day money-back guarantee, refunds may be considered on a case-by-case basis under the following circumstances:

• Service Outage: If HostBring fails to meet the 99.90% uptime guarantee as described in our Terms of Service, you may be eligible for a prorated service credit or refund for the affected period.
• Billing Errors: If you have been charged incorrectly due to a billing error on our part, you are entitled to a full refund of the overcharged amount.
• Duplicate Payments: If you have been charged twice for the same service, the duplicate charge will be refunded in full.

The following items and services are non-refundable under all circumstances:

• Domain Registrations: Domain names, once registered, cannot be refunded. This includes new registrations, renewals, and transfers. Domain registration fees are paid to third-party registrars and cannot be recovered.
• Setup Fees: Any one-time setup or configuration fees are non-refundable once the service has been provisioned.
• SSL Certificates: SSL certificate purchases are non-refundable once the certificate has been issued.
• Dedicated IP Addresses: Fees for dedicated IP addresses are non-refundable.
• Custom Development and Migration Services: Fees for custom development work, website migration, or other professional services are non-refundable once work has commenced.
• VPS and Dedicated Server Plans: Due to the dedicated resources allocated, VPS hosting and dedicated server plans are not covered by the 30-day money-back guarantee. Refunds for these services are considered on a case-by-case basis only.

To request a refund, please follow these steps:

1. Log in to your HostBring client area and submit a support ticket under the "Billing" department, clearly stating your reason for the refund request.
2. Alternatively, you may email us at [email protected] with your account details and refund request.
3. Our billing team will review your request and respond within 3 business days.
4. If approved, the refund will be processed using the original payment method.

Once a refund has been approved, the processing time depends on the payment method used:

• Bank Transfer: Refunds via bank transfer may take 5 to 10 business days to reflect in your account.
• JazzCash / EasyPaisa: Refunds to mobile wallets are typically processed within 3 to 5 business days.
• Account Credit: You may opt to receive your refund as account credit, which will be applied instantly and can be used toward future purchases.

If you cancel your hosting service, you are not automatically entitled to a refund. Refunds for cancellations are only provided if the cancellation falls within the 30-day money-back guarantee period for eligible plans. Services cancelled after the guarantee period will remain active until the end of the current billing cycle, and no partial refunds will be issued for the remaining time.

If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting HostBring to resolve the issue, your account may be immediately suspended. We encourage you to contact our support team before initiating any payment disputes so we can work together to resolve the matter.

HostBring reserves the right to modify this Refund Policy at any time. Changes will be posted on our website and will take effect immediately. Your continued use of our services after any changes constitutes acceptance of the updated policy.

If you have any questions about this Refund Policy or need to request a refund, please contact us: